Effective July 17, 2026
The Go Mode neckband ships with a 30-day sweat trial. If you're not satisfied within 30 days of delivery, contact support@gomode.fit for a return authorization and prepaid shipping label. The neckband must be returned in working condition with the charging cable; normal wear from training is expected and fine. Refunds are issued to your original payment method within 5–10 business days of us receiving the return.
Included scent pods used during the trial are not eligible for refund and are yours to keep regardless of the outcome.
Because scent pods are opened, single-use consumable goods, unopened pods may be returned within 14 days of delivery for a full refund. Opened or used pods are final sale and cannot be returned, for hygiene and safety reasons.
If a pod arrives damaged or defective, we'll replace it or refund it at no cost — just email us a photo within 14 days of delivery.
Email support@gomode.fit with your order number and the reason for return. We'll confirm eligibility and send a prepaid return label for approved returns within the U.S. Return shipping is free; we do not charge restocking fees.
Want a different pod or a replacement part instead of a refund? Let us know when you request your return and we'll ship the exchange as soon as we receive the original item, or immediately if the item was defective.
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos. We'll cover the cost of a replacement or a full refund, including original shipping.
You can skip, pause, or cancel your Subscribe & Save or pod-plan subscription any time before your next billing date — no fees, no phone calls. Cancel through your account or by emailing support@gomode.fit. Canceling stops future charges; it does not refund a shipment already billed and on its way.
Approved refunds are issued to your original payment method. Once processed, most banks and card issuers post the refund within 5–10 business days.
Go Mode LLC
Email: support@gomode.fit
Web: gomode.fit